Evaluation Microdata Services

The run-up

What did you think of the contact in the run-up to your project?

Provisions of information about the datasets: Very good Good Satisfactory Moderate Poor n.a. Provision of information about procedures, planning and costs: Very good Good Satisfactory Moderate Poor n.a. Support for on-site or remote-access project: Very good Good Satisfactory Moderate Poor n.a. Turnaround time from first contact until the start of the project: Very good Good Satisfactory Moderate Poor n.a.

Contact

How would you describe the contact with Microdata Services?

Substantive dataset expertise: Very good Good Satisfactory Moderate Poor n.a. IT skills: Very good Good Satisfactory Moderate Poor n.a. Flexibility: Very good Good Satisfactory Moderate Poor n.a. Contact ability of /access to contact persons: Very good Good Satisfactory Moderate Poor n.a. Keeping to agreements: Very good Good Satisfactory Moderate Poor n.a.

Service

How would you rate our level of service?

Availability of required data: Very good Good Satisfactory Moderate Poor n.a. Were there any data you would have liked access to, but that were not available? If so, please specify: Quality of the datasets: Very good Good Satisfactory Moderate Poor n.a. Quality of the dataset documentation: Very good Good Satisfactory Moderate Poor n.a. Output checking process: Very good Good Satisfactory Moderate Poor n.a. Price-quality ratio: Very good Good Satisfactory Moderate Poor n.a.

IT system

How would you rate our IT system?

Performance: Very good Good Satisfactory Moderate Poor n.a. Login procedure: satisfaction Very good Good Satisfactory Moderate Poor n.a. Login procedure: easiness Very easy Easy Average Difficult Very difficult n.a. Sensitivity for failures: Very good Good Satisfactory Moderate Poor n.a. Performance and possibilities of the IT system in general: Very good Good Satisfactory Moderate Poor n.a.

Overall rating

What is your overall opinion, expressed as a mark out 10? 10 9 8 7 6 5 4 3 2 1

Other comments:

Which parts of our microdata services do you value most? (please specify) Which areas do you think need improvement? (please specify)

Future

How likely do you consider that you'll start another project from Microdata Services in the future? Definitely Probably Do not know yet Probably not Definitely not What would have to change for you to be more inclined to start a new project?

Information

Project number: Organization: Name: Microdataservices would like to contact some of the participants in this survey for a short, oral follow-up interview. Can we contact you about this?: Yes No Phone number:

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