Ten percent - over 1.5 million people - fell victim to online scams and fraud. Most cases concerned purchase fraud (7 percent), i.e. goods or services they purchased online were not delivered despite the payment. Seven percent were victims of hacking, in most cases into an account. Two percent were confronted with online threats and harassment. This includes threats of violence, cyberbullying, online stalking and shamesexting.
|Online scams and fraud||9.7|
|Hacking of accounts||5.7|
|Hacking of device||2.9|
|Online threats and harassment||2.3|
|Other online offences||0.6|
Over 100 thousand people financially duped by phishing
Phishing is an online scam in which the perpetrator pretends to be someone else and approaches people online with false stories in order to extort money. Often, many people are approached at the same time. In 2021, more than two out of three (68 percent) of all Dutch people aged 15 years or older say they have received at least one phone call, email or other message in the past 12 months that was (probably) from a scammer. Two percent said they fell for it. Almost half of them (0.8%, over 100 thousand people) ended up losing money because of it.
Online threats and harassment have the biggest impact on victims
Almost 1 in 5 victims of online crime say they experience consequences of what happened to them, especially emotionally or psychologically. The impact on the victim varies greatly by type of crime or incident. Victims of online threats and harassment experienced problems more often than victims of online scams and fraud and victims of hacking. For example, more than half of victims of online bullying say they experience problems because of it, compared to just over 10 percent of those who have experienced hacking or purchase fraud.
|Total (% of all victims)||Emotional of mental problems (% of all victims)||Financial problems (% of all victims)|
|Other online offences||28.7||24.9||8.6|
|1)A combination of problems could also be reported per incident.|
Less than half report online crime, 1 in 5 contact the police
Of all victims of online crime, 47 percent have reported what happened to them to an authority or within their own circle; 19 percent have reported it to the police. Fraud in payment transactions was reported by over three quarters of the victims to an authority (e.g. bank, police, Fraud Help Desk). A quarter of these victims reported to the police. Victims of phishing were most likely to report it, at 55 percent. Hacking was reported least often.
|Shared as information (% of all victims)||Reported to the police (% of all victims)|
|Other online offences||45.6||23.1|