|Jaartal||Non-fire incidents||Fire incidents||Fire incidents reported by phone||Fire incidents reported automatically|
In 2019, the fire service received more than 122 thousand requests for emergency assistance, 3.3 percent less than in the previous year. As part of the reported incidents were dealt with by the control room, the fire service was called out 71 thousand times; this is 2 percent less than in the previous year, but 21 percent (12.5 thousand) more relative to 2014.
Rescue services take up an increasingly large share in the activities of The Netherlands Fire Service. In 2014, just under 40 percent of the call-outs were related to non-fire incidents, versus nearly 50 percent in 2019.
More call-outs for health emergencies or accidents
Over the past few years, the fire service has attended to cases with people becoming unwell or when CPR was needed. In 2014, the fire service was called out 7.3 thousand times to attend to health emergencies, as against 14.5 thousand times last year.
More and more call-outs were accident-related. In 2014, the fire service received slightly over 9.4 thousand accident-related alarms; this number had gone up to 12.6 thousand (+34 percent) five years later.
Emergency assistance is provided not only during accidents on the road and railways but also accidents in and around the home.
More alarms in the event of storm damage or flooding
In recent years, the fire service has attended to more incidents in the living environment of people, including storm damage or flooding. A peak year was 2015, when a storm raged over the Netherlands in July.
In 2019, the fire service was called out in more than 17 thousand cases, representing a 66-percent increase on 2014.
Services to citizens playing a larger role in recent years
Aside from more and more call-outs involving accidents, acute health problems or flooding, fire brigades are increasingly providing rescue services. Examples include rescuing people trapped in lifts, rescuing animals from trees or ditches, or effecting entry/exit incidents. Last year, the number of alarms in this category was 10.6 percent higher than in 2014.
Fewer fire call-outs due to automatic fire alarm systems
The number of fire alarms received by the fire service has shown a downward trend in recent years. In 2019, this number stood at more than 115 thousand, 2 percent down on the previous year. Nearly two-thirds (72 thousand) of these incidents resulted in actual call-outs; this is 5 percent less than in 2018.
56.4 percent of the fire alarms originate from automatic fire alarm systems. Last year, over half of these automatic alarms were already dealt with by the control room operators themselves. This resulted in around 30 thousand alarms raised at the fire stations, i.e. a 42-percent drop relative to 2014. Last year was the fifth consecutive year of decline.
In 2019, the number of fire incidents reported by phone dropped slightly to around 50 thousand, relative to one year previously. 8.6 thousand incidents were handled by the control room while nearly 42 thousand resulted in an actual call-out.
Slight drop in response times
In 2019, the fire service had a slightly shorter average response time than in 2018. On average, it took 7.8 minutes before the firefighters arrived at the scene, i.e. 0.1 minute (6 seconds) faster than in 2018. Both the average turnout time and driving time were slightly shorter, while the average alarm time was slightly longer.