Occasionally bought something online
|65 yrs or older||37||25.3|
Online sales of food and medicines boomingJust as in previous years, clothes, trips, holidays and event tickets are products commonly bought online. Although these goods remain most popular, online purchases of food and medicines have risen most rapidly. The volume of online sales of food and medicines has more than doubled since 2012. When interviewed, nearly one in five persons indicated they had purchased food products online. Seven percent bought medicines online.
Young people slightly more often than average buy concert tickets and hardware or software products, whereas 25 to 64-year-olds more often than young people buy household appliances online and over-65s often buy books or magazines via internet retailers.
Top 10 online purchases, 2016
|Clothes and sports equipment||47.9||31.2|
|Trips and accommodations||44.2||34|
|Tickets for events||38.3||25.5|
|Books, magazines and newspapers||29.1||22.9|
|Household goods and appliances||28.6||15.8|
|Software, hardware and electronic equipment||26.1||12.8|
|Telecommunication services (subscriptions)||20.1||12|
|Food products, cosmetics and cleaning products||18.5||7.3|
More than one-quarter of insurance products taken out onlineThe internet also serves as a platform for buying and selling financial products and services. In 2016 27 percent of interviewed have taken out an insurance policy online or have changed their current agreement; 6 percent buy or sell shares, bonds or other investment products online. The internet is used by 4 percent to negotiate loans or credit schemes.
Most potential customers check out online suppliers before they buyForty percent indicate they (nearly) always look for information about online suppliers; 35 percent have accessed websites or apps where prices and products are compared or have read reviews of other customers. Five percent have occasionally bought or ordered goods or services without prior investigation, by directly clicking on an ad on a social media website or app, like Facebook or Twitter.
Type of research prior to online purchase, 2016
|Looked up information about online distributor||19||40|