ICT use by companies by sector of industry (SIC 2008) and size of company

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ICT use by companies by sector of industry (SIC 2008) and size of company
Sector of Industry SIC 2008 Size of company Companies with software/ICT applications ERP software (in % of total number of companies) Companies with software/ICT applications CRM software Total CRM software (in % of total number of companies) Companies with software/ICT applications CRM software Storage of customer data (in % of total number of companies) Companies with software/ICT applications CRM software Analysis of customer data (in % of total number of companies) Companies with software/ICT applications Open source software Total open source software (in % of total number of companies) Companies with software/ICT applications Open source software Operating systems/server software (in % of total number of companies) Companies with software/ICT applications Open source software Office and business applications (in % of total number of companies)
Total 10 and more employed persons 22 27 24 17 21 14 15
Total 10-50 employed persons 17 23 21 15 19 12 14
Total 50-250 employed persons 45 40 35 28 29 23 18
Total 250 and more employed persons 55 51 47 36 44 39 22
C Manufacturing 10 and more employed persons 40 28 25 19 21 15 12
C Manufacturing 10-50 employed persons 29 22 19 14 18 11 11
C Manufacturing 50-250 employed persons 74 45 40 31 28 24 15
C Manufacturing 250 and more employed persons 90 61 57 47 37 34 14
D-E Public utility, sewerage and waste 10 and more employed persons 32 35 32 20 31 27 14
D-E Public utility, sewerage and waste 10-50 employed persons 19 21 19 13 25 21 12
D-E Public utility, sewerage and waste 50-250 employed persons 54 53 47 29 40 34 22
D-E Public utility, sewerage and waste 250 and more employed persons 73 90 90 54 47 47 13
F Construction 10 and more employed persons 14 12 11 6 11 6 8
F Construction 10-50 employed persons 10 9 9 4 9 5 7
F Construction 50-250 employed persons 38 28 25 17 22 14 15
F Construction 250 and more employed persons 83 68 67 39 33 30 17
G Wholesale and retail trade 10 and more employed persons 29 29 27 21 18 12 14
G Wholesale and retail trade 10-50 employed persons 25 27 25 19 16 10 14
G Wholesale and retail trade 50-250 employed persons 59 38 37 33 27 20 16
G Wholesale and retail trade 250 and more employed persons 69 48 44 43 52 45 28
H Transportation and storage 10 and more employed persons 12 14 13 9 21 14 12
H Transportation and storage 10-50 employed persons 6 11 11 7 15 9 9
H Transportation and storage 50-250 employed persons 31 23 23 19 40 32 20
H Transportation and storage 250 and more employed persons 63 46 40 25 47 47 27
I Accommodation and food serving 10 and more employed persons 3 11 11 8 13 3 11
I Accommodation and food serving 10-50 employed persons 1 10 10 7 12 3 11
I Accommodation and food serving 50-250 employed persons 17 32 28 22 19 12 14
I Accommodation and food serving 250 and more employed persons 51 69 69 55 52 34 34
J Information and communication 10 and more employed persons 26 56 53 39 53 45 40
J Information and communication 10-50 employed persons 20 53 50 35 52 43 40
J Information and communication 50-250 employed persons 45 71 64 56 54 50 38
J Information and communication 250 and more employed persons 66 79 71 67 72 68 55
K Financial services (partly) 10 and more employed persons 12 51 47 37 30 24 14
K Financial services (partly) 10-50 employed persons 7 42 37 29 25 17 13
K Financial services (partly) 50-250 employed persons 18 71 67 54 34 30 18
K Financial services (partly) 250 and more employed persons 39 85 81 72 66 66 20
L Renting, buying, selling real estate 10 and more employed persons 22 38 35 21 23 15 15
L Renting, buying, selling real estate 10-50 employed persons 17 36 34 21 21 12 15
L Renting, buying, selling real estate 50-250 employed persons 48 44 37 20 35 31 20
L Renting, buying, selling real estate 250 and more employed persons 50 65 58 15 33 25 20
M Other specialised business services 10 and more employed persons 20 40 35 22 30 21 20
M Other specialised business services 10-50 employed persons 16 37 33 19 29 19 20
M Other specialised business services 50-250 employed persons 40 54 47 41 36 31 21
M Other specialised business services 250 and more employed persons 53 65 62 42 56 47 30
N Renting and other business support 10 and more employed persons 12 27 22 18 19 10 15
N Renting and other business support 10-50 employed persons 9 22 17 14 19 9 16
N Renting and other business support 50-250 employed persons 21 39 34 26 18 13 14
N Renting and other business support 250 and more employed persons 44 60 54 44 31 27 17
Q Health and social work activities 10 and more employed persons 11 18 14 10 25 17 13
Q Health and social work activities 10-50 employed persons 9 15 12 8 18 12 8
Q Health and social work activities 50-250 employed persons 10 22 17 13 33 22 24
Q Health and social work activities 250 and more employed persons 16 23 20 13 41 35 19
Source: CBS.
Explanation of symbols

Dataset is not available.


This table contains figures on the use of information and communication technology (ICT) by companies. These include:
- use of computers;
- internal and external networks, including the internet;
- software and its application;
- Supply Chain Management;
- Automated Data Exchange;
- communication with government via the internet;
- the extent to which companies use the internet for buying and selling;
- Radio Frequency Identification (RFID).
The figures refer to companies with 10 and more employed persons. Reference date is 31 December.

Data available from: 2008.

Status of the figures:
The figures are final.

Changes as of 8 March 2019:
None, this table is discontinued.

When will new figures be published?
Not applicable anymore

Description topics

Companies with software/ICT applications
ICT applications: special software with a limited application (e.g. an
accounting package).
ERP software
Number of companies using Enterprise Resource Planning (ERP) software.
ERP software systematically integrates data of various units within the
company, such as planning, purchasing, logistics and production.
CRM software
Customer Relationship Management (CRM) software.
CRM software collects, analyses and disseminates company-wide customer
data to increase the sales potential of the organisation, also cross
selling.
Total CRM software
Number of companies using CRM software.
Storage of customer data
Number of companies using CRM software to store/distribute customer data
within the company.
Analysis of customer data
Number of companies using CRM software to analyse customer data in order
to optimise the marketing strategies of the company, such as pricing,
selection of distribution channels, promotion etc.
Open source software
Open source software is not necessarily free of charge and is
characterised by three aspects:
1 the source code of the software is freely available, at least in part;
2 everyone can add to it or improve it;
3 everyone can distribute it.
Total open source software
Number of companies using open source software.
Operating systems/server software
Number of companies using open source software for operating systems or
server software. Examples are: the Linux operating system, Open BSD, free
BSD, net BSD and the Apache web server software. BSD stands for Berkely
Software Distribution.
Office and business applications
Number of companies using open source software for office and business
applications. Examples are the Star Office and Open Office word processing
packages, AbiWord, Gimp, LDAP and the Firefox web browser.