ICT use by companies by company size, 2008

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ICT use by companies by company size, 2008
Size of company Companies with software/ICT applications ERP software (in % of total number of companies) Companies with software/ICT applications CRM software Total CRM software (in % of total number of companies) Companies with software/ICT applications CRM software Storage of customer data (in % of total number of companies) Companies with software/ICT applications CRM software Analysis of customer data (in % of total number of companies) Companies with software/ICT applications Open source software Total open source software (in % of total number of companies) Companies with software/ICT applications Open source software Operating systems/server software (in % of total number of companies) Companies with software/ICT applications Open source software Office and business applications (in % of total number of companies)
10 and more employed persons 22 27 24 17 21 14 15
10-20 employed persons 12 20 18 13 17 10 13
20-50 employed persons 26 29 26 18 21 14 16
50-100 employed persons 40 37 33 27 27 20 18
100-250 employed persons 54 44 40 31 34 29 18
250-500 employed persons 55 49 46 37 40 34 22
500 and more employed persons 55 52 49 35 48 44 21
Source: CBS.
Explanation of symbols

Dataset is not available.


This table contains figures on the use of information and communication technology (ICT) by companies. These include:
- use of computers;
- internal and external networks, including the internet;
- software and its application;
- Supply Chain Management;
- Automated Data Exchange;
- communication with government via the internet;
- the extent to which companies use the internet for buying and selling;
- Radio Frequency Identification (RFID).
The figures refer to companies with 10 and more employed persons. Reference date is 31 December.

Data available from: 2008.

Changes as of 8 March 2019:
None, this table is discontinued.

When will new figures be published?
Not applicable anymore

Description topics

Companies with software/ICT applications
ICT applications: special software with a limited application (e.g. an
accounting package).
ERP software
Number of companies using Enterprise Resource Planning (ERP) software.
ERP software systematically integrates data of various units within the
company, such as planning, purchasing, logistics and production.
CRM software
Customer Relationship Management (CRM) software.
CRM software collects, analyses and disseminates company-wide customer
data to increase the sales potential of the organisation, also cross
selling.
Total CRM software
Number of companies using CRM software.
Storage of customer data
Number of companies using CRM software to store/distribute customer data
within the company.
Analysis of customer data
Number of companies using CRM software to analyse customer data in order
to optimise the marketing strategies of the company, such as pricing,
selection of distribution channels, promotion etc.
Open source software
Open source software is not necessarily free of charge and is
characterised by three aspects:
1 the source code of the software is freely available, at least in part;
2 everyone can add to it or improve it;
3 everyone can distribute it.
Total open source software
Number of companies using open source software.
Operating systems/server software
Number of companies using open source software for operating systems or
server software. Examples are: the Linux operating system, Open BSD, free
BSD, net BSD and the Apache web server software. BSD stands for Berkely
Software Distribution.
Office and business applications
Number of companies using open source software for office and business
applications. Examples are the Star Office and Open Office word processing
packages, AbiWord, Gimp, LDAP and the Firefox web browser.