ICT use by companies broken down by sector of industry (SIC 2008), 2008

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ICT use by companies broken down by sector of industry (SIC 2008), 2008
Sector of Industry SIC 2008 Companies with software/ICT applications ERP software (in % of total number of companies) Companies with software/ICT applications CRM software Total CRM software (in % of total number of companies) Companies with software/ICT applications CRM software Storage of customer data (in % of total number of companies) Companies with software/ICT applications CRM software Analysis of customer data (in % of total number of companies) Companies with software/ICT applications Open source software Total open source software (in % of total number of companies) Companies with software/ICT applications Open source software Operating systems/server software (in % of total number of companies) Companies with software/ICT applications Open source software Office and business applications (in % of total number of companies)
Total 22 27 24 17 21 14 15
10-12 Food products, beverages, tobacco 30 16 13 14 15 9 9
13-15 Textiles, clothing, leather prod. 37 17 16 16 18 14 11
16-18 Man. of wood and paper products 29 31 27 24 27 21 18
19-21 Refineries and chemistry 69 35 33 27 20 16 11
22-23 Man. of plastic and mineral goods 44 37 36 24 14 8 9
24-25 Basic metals and metal products 43 22 18 14 18 11 11
26-27 Electrical equipment 54 41 37 32 35 30 16
28 Manufacture of machinery n.e.c. 55 36 31 19 25 20 16
29-30 Manufacture of transport equipment 31 19 17 9 12 10 5
31-33 Other manufacturing and repair 33 32 30 20 21 14 12
D-E Public utility, sewarage and waste 32 35 32 20 31 27 14
41-42 Construction and civil engineering 20 15 14 7 11 7 10
43 Specialised construction activities 9 10 9 5 10 6 7
45 Sale and repair of motor vehicles 22 42 38 27 17 11 15
46 Wholesale trade (no motor vehicles) 40 37 34 28 20 13 16
47 Retail trade (not in motor vehicles) 14 10 10 7 14 9 11
H Transportation and storage 12 14 13 9 21 14 12
55 Accommodation 8 36 35 29 23 5 21
56 Food and beverage service activities 1 4 4 1 10 3 8
58-60 Publishing, movie, radio, tv 16 42 37 29 45 34 34
61 Telecommunications 35 68 62 48 67 66 46
62-63 IT and information services 28 60 57 42 55 47 42
64.19 en 64.92 Banking 13 54 47 32 31 23 14
65.1 en 65.2 Insurance 19 64 61 48 39 33 21
66.12 en 66.19 Financial consultancy 8 44 40 36 26 20 11
68 Renting, buying, selling real estate 22 38 35 21 23 15 15
69-70 Legal and management consultancy 20 40 34 24 27 20 16
71 Architects, technical services, etc. 19 43 38 21 31 19 25
72 Research and development 24 33 32 18 46 39 29
73 Advertising and market research 18 43 41 20 38 21 30
74-75 Design and other consultancy 14 26 25 19 27 19 16
77 Renting and leasing of tangible goods 23 21 19 15 18 12 10
78 Employment activities 11 31 24 19 20 9 17
79 Travel agencies and tour operators 12 44 41 38 41 30 27
80-82 Other business services 12 19 17 13 15 9 12
86 Human health activities 13 17 15 10 25 22 10
87-88 Care and social work 9 18 13 10 24 14 16
Source: CBS.
Explanation of symbols

Dataset is not available.


This table contains figures on the use of information and communication technology (ICT) by companies. These include:
- use of computers;
- internal and external networks, including the internet;
- software and its application;
- Supply Chain Management;
- Automated Data Exchange;
- communication with government via the internet;
- the extent to which companies use the internet for buying and selling;
- Radio Frequency Identification (RFID).
The figures refer to companies with 10 and more employed persons. Reference date is 31 December.

Data available from: 2008.

Status of the figures:
The figures are final.

Changes as of 8 March 2019:
None, this table is discontinued.

When will new figures be published?
Not applicable anymore

Description topics

Companies with software/ICT applications
ICT applications: special software with a limited application (e.g. an
accounting package).
ERP software
Number of companies using Enterprise Resource Planning (ERP) software.
ERP software systematically integrates data of various units within the
company, such as planning, purchasing, logistics and production.
CRM software
Customer Relationship Management (CRM) software.
CRM software collects, analyses and disseminates company-wide customer
data to increase the sales potential of the organisation, also cross
selling.
Total CRM software
Number of companies using CRM software.
Storage of customer data
Number of companies using CRM software to store/distribute customer data
within the company.
Analysis of customer data
Number of companies using CRM software to analyse customer data in order
to optimise the marketing strategies of the company, such as pricing,
selection of distribution channels, promotion etc.
Open source software
Open source software is not necessarily free of charge and is
characterised by three aspects:
1 the source code of the software is freely available, at least in part;
2 everyone can add to it or improve it;
3 everyone can distribute it.
Total open source software
Number of companies using open source software.
Operating systems/server software
Number of companies using open source software for operating systems or
server software. Examples are: the Linux operating system, Open BSD, free
BSD, net BSD and the Apache web server software. BSD stands for Berkely
Software Distribution.
Office and business applications
Number of companies using open source software for office and business
applications. Examples are the Star Office and Open Office word processing
packages, AbiWord, Gimp, LDAP and the Firefox web browser.