ICT use by companies broken down by sector of industry (SIC 2008), 2008

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ICT use by companies broken down by sector of industry (SIC 2008), 2008
Sector of Industry SIC 2008 ICT specialists and users on 31 December Staff working with internet (in % of total number of employed persons) Companies with internal networks (LAN) LAN (in % of total number of companies) Companies with internal networks (LAN) Intranet (in % of total number of companies) Companies with external networks Teleworkers (in % of total number of companies) Companies with external networks Internet, type of connection Broadband Total broadband (in % of total number of companies) Companies with external networks Internet, general applications At least one general application (in % of total number of companies) Companies with external networks Internet, general applications Training and education (in % of total number of companies) Companies with external networks Internet, facilities offered At least one facility offered (in % of total number of companies) Companies with external networks Internet, facilities offered Staff recruitment (in % of total number of companies) Companies with external networks Use for sales Sales via external networks (in % of total number of companies) Companies with external networks Use for sales Via a website Turnover value >= 1% of total turnover (in % of total number of companies) Companies with external networks Use for purchase Purchase value >= 10% of total purchase (in % of total number of companies) Companies with software/ICT applications ERP software (in % of total number of companies) Companies with software/ICT applications CRM software Total CRM software (in % of total number of companies) Companies with software/ICT applications Open source software Total open source software (in % of total number of companies) Companies with software/ICT applications ICT applications for order processing Sales Total sales order processing systems (in % of total number of companies) Companies with software/ICT applications ICT applications for order processing Purchases Total purchasing processing systems (in % of total number of companies) Automated Data Exchange (ADE) At least one form of ADE (in % of total number of companies) Automated Data Exchange (ADE) Sending electronic invoices (in % of total number of companies) Supply Chain Management (SCM) Total number of companies using SCM (in % of total number of companies) Supply Chain Management (SCM) With suppliers Total SCM with suppliers (in % of total number of companies) Supply Chain Management (SCM) With customers Total SCM with customers (in % of total number of companies) Supply Chain Management (SCM) SCM method used Total use of SCM method (in % of total number of companies) Companies that secure messages Total of secured messages (in % of total number of companies) Radio Frequency Identification (RFID) At least one form of RFID application (in % of total number of companies) Radio Frequency Identification (RFID) Personal identification/access control (in % of total number of companies)
Total 57 86 33 56 86 89 16 84 43 25 17 23 22 27 21 56 49 77 14 13 11 7 10 31 9 7
10-12 Food products, beverages, tobacco 39 80 25 51 79 86 14 79 27 35 13 11 30 16 15 76 46 84 33 14 8 12 12 30 17 15
13-15 Textiles, clothing, leather prod. 40 86 29 60 79 92 6 82 10 31 21 26 37 17 18 74 58 77 24 16 9 14 15 26 10 7
16-18 Man. of wood and paper products 38 91 31 55 92 88 10 88 25 38 27 21 29 31 27 69 55 79 9 17 9 13 15 24 10 7
19-21 Refineries and chemistry 66 94 52 76 90 89 31 89 39 32 14 21 69 35 20 86 82 81 21 26 19 21 19 40 24 20
22-23 Man. of plastic and mineral goods 39 94 36 63 87 85 9 86 34 32 22 26 44 37 14 80 70 74 12 13 9 9 11 27 16 11
24-25 Basic metals and metal products 35 91 24 44 90 94 8 86 35 33 21 20 43 22 18 72 59 77 8 15 11 8 9 32 8 6
26-27 Electrical equipment 61 97 49 74 95 90 20 91 52 26 14 27 54 41 35 84 75 82 14 22 19 17 14 31 20 18
28 Manufacture of machinery n.e.c. 52 93 31 69 93 94 8 93 49 26 18 15 55 36 25 85 75 81 8 13 12 8 9 33 10 9
29-30 Manufacture of transport equipment 42 86 28 54 81 92 8 89 42 16 9 20 31 19 12 62 62 84 9 12 9 10 10 31 12 9
31-33 Other manufacturing and repair 26 91 28 58 85 88 13 85 40 14 9 22 33 32 21 74 60 73 10 14 13 9 13 25 7 7
D-E Public utility, sewarage and waste 61 93 48 55 92 87 19 87 49 25 17 11 32 35 31 62 56 80 9 11 8 6 10 37 19 18
41-42 Construction and civil engineering 40 83 15 40 86 94 6 82 38 10 7 12 20 15 11 42 42 84 2 3 3 1 2 26 2 1
43 Specialised construction activities 35 79 15 34 80 89 5 76 31 10 7 26 9 10 10 48 44 77 4 11 11 2 8 23 5 4
45 Sale and repair of motor vehicles 63 90 42 46 87 91 39 88 41 25 13 49 22 42 17 80 76 84 39 37 36 11 31 27 6 3
46 Wholesale trade (no motor vehicles) 69 91 39 78 88 91 20 87 39 46 30 27 40 37 20 79 73 83 27 17 13 10 14 38 12 9
47 Retail trade (not in motor vehicles) 25 76 31 27 88 87 21 70 37 25 16 30 14 10 14 48 59 67 9 20 20 6 14 19 9 4
H Transportation and storage 37 81 23 45 81 87 10 79 33 34 21 14 12 14 21 52 38 81 11 13 9 11 12 28 15 9
55 Accommodation 40 97 20 39 99 85 4 98 46 66 65 66 8 36 23 56 43 89 27 20 14 15 20 31 13 11
56 Food and beverage service activities 20 42 9 17 64 67 3 72 23 17 15 25 1 4 10 28 23 54 3 3 3 2 2 10 2 2
58-60 Publishing, movie, radio, tv 87 97 43 80 93 93 14 94 59 45 36 22 16 42 45 62 40 83 20 16 15 8 14 31 13 12
61 Telecommunications 93 96 80 85 98 97 51 94 72 39 27 44 35 68 67 71 56 86 37 40 35 19 36 51 28 26
62-63 IT and information services 95 97 71 90 98 96 47 94 77 27 22 41 28 60 55 58 50 82 18 14 13 4 12 46 17 16
64.19 en 64.92 Banking 98 96 67 76 94 88 28 86 47 21 14 21 13 54 31 35 34 80 23 6 5 4 6 49 14 14
65.1 en 65.2 Insurance 69 98 82 96 97 94 52 96 66 57 50 24 19 64 39 63 24 87 18 18 11 14 18 54 17 17
66.12 en 66.19 Financial consultancy 83 88 53 77 91 87 27 80 51 21 14 18 8 44 26 42 25 77 11 6 6 3 5 39 9 9
68 Renting, buying, selling real estate 82 88 40 71 86 89 10 89 46 15 11 18 22 38 23 37 29 74 8 6 5 3 5 28 9 9
69-70 Legal and management consultancy 87 94 48 81 92 93 23 89 54 20 12 17 20 40 27 43 38 81 13 6 5 4 5 51 11 10
71 Architects, technical services, etc. 87 93 54 73 94 93 17 92 63 11 7 27 19 43 31 47 46 75 7 6 5 4 4 25 10 9
72 Research and development 92 92 65 88 97 92 25 92 58 19 11 29 24 33 46 38 43 74 11 13 12 5 11 32 12 12
73 Advertising and market research 80 98 28 57 98 90 17 100 65 23 19 20 18 43 38 64 50 83 17 11 10 6 9 36 3 2
74-75 Design and other consultancy 76 85 39 77 89 94 19 82 41 19 14 32 14 26 27 55 47 85 16 17 13 11 12 36 8 8
77 Renting and leasing of tangible goods 53 84 34 49 79 86 7 82 41 40 30 18 23 21 18 66 44 73 10 15 10 10 10 28 12 9
78 Employment activities 85 84 27 55 87 87 14 82 69 16 12 12 11 31 20 49 35 72 10 6 3 4 5 31 4 3
79 Travel agencies and tour operators 84 100 52 69 96 96 40 96 50 65 53 39 12 44 41 76 56 85 43 17 16 8 15 46 10 7
80-82 Other business services 22 86 18 41 79 86 9 83 45 20 13 12 12 19 15 44 41 74 8 6 5 5 5 35 5 5
86 Human health activities 77 94 50 72 90 88 25 85 50 8 5 19 13 17 25 36 29 77 37 4 3 2 4 39 9 9
87-88 Care and social work 42 90 38 63 84 87 15 88 65 12 8 18 9 18 24 30 26 75 12 5 5 3 4 27 8 6
Source: CBS.
Explanation of symbols

Table explanation


This table contains figures on the use of information and communication technology (ICT) by companies. These include:
- use of computers;
- internal and external networks, including the internet;
- software and its application;
- Supply Chain Management;
- Automated Data Exchange;
- communication with government via the internet;
- the extent to which companies use the internet for buying and selling;
- Radio Frequency Identification (RFID).
The figures refer to companies with 10 and more employed persons. Reference date is 31 December.

Data available from: 2008.

Status of the figures:
The figures are final.

Changes as of 8 March 2019:
None, this table is discontinued.

When will new figures be published?
Not applicable anymore

Description topics

ICT specialists and users on 31 December
ICT stands for information and communication technology.
An ICT specialist is an employee who may specify, design, develop,
install, administer and manage ICT systems, including network management
and conducting evaluations and ICT research, such as a software developer,
system administrator or a 'head IT department'.
An ICT user is an employee using a computer and standard packages (such as
word processing, spreadsheets, databases) and/or office-related software
(such as accounting packages, CAD/CAM packages, SPSS) at work.
Staff working with internet
Number of employed persons regularly using a computer with internet
access for their work.
Companies with internal networks (LAN)
Use of linked computers in the company. This includes links between
different locations of the same company. Such a link (network) is
called a Local Area Network (LAN) and may be a "fixed" and "wireless"
connection. A company can have several types of LAN (wireless, intranet,
extranet).
LAN
Number of companies with a LAN (Local Area Network).
Intranet
Number of companies with an internal company communications network
allowing internal file exchange between its users.
Companies with external networks
External networks include internet or other networks than the internet,
such as Electronic Data Interchange (EDI).
EDI is a standard for electronic exchange of structured messages between
business partners.
Teleworkers
Number of companies with employed persons who regularly, at least half a
day a week, work outside their place of work and have access to the ICT
system of the company. The employed person must have access to files
and/or software, not just email.
Internet, type of connection
The use of internet by companies broken down by type of connection. A
company can use more than one type of connection.
Broadband
Companies that use ADSL, SDSL etc., cable (radio and tv cable) or other
high-quality fixed connections such as glass fibre and leased lines for
their internet connection.
Total broadband
Number of companies that use ADSL, SDSL etc., cable (radio and tv cable)
or other high-quality fixed connections such as glass fibre and leased
lines for their internet connection.
Internet, general applications
Use of internet by companies for one or more of the following general
applications: education and training and financial services.
At least one general application
Number of companies that use the internet for one or more general
applications. A company may use multiple applications simultaneously.
Training and education
Number of companies that use the internet for training and education
(e.g. e-learning).
Internet, facilities offered
Supply of facilities/equipment by companies on the internet, such as
after sales support and information about the company and its products.
At least one facility offered
Number of companies that offer one or several facilities on the internet.
A company may offer several facilities simultaneously.
Staff recruitment
Number of companies that recruit staff on the internet, e.g. through
vacancies on the website.
Use for sales
Sales via external networks, or online sales, are defined here as sales
of products ordered electronically (excluding hand typed email).
They include sales via the company website (public, generally accessible),
or via non-public systems including Automated Data Exchange (ADE).
Sales via external networks
Number of companies that use external networks for sales of goods and
services.
Via a website
Via a website (public, generally accessible).
Turnover value >= 1% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 1% or more of the total turnover of the
company.
Use for purchase
Purchases via external networks or electronic shopping is defined here as
placing an order electronically (excluding hand typed email).
Purchase value >= 10% of total purchase
Number of companies that purchase products via external networks and the
value of that purchase is 10% or more of the total purchase value of the
company.
Companies with software/ICT applications
ICT applications: special software with a limited application (e.g. an
accounting package).
ERP software
Number of companies using Enterprise Resource Planning (ERP) software.
ERP software systematically integrates data of various units within the
company, such as planning, purchasing, logistics and production.
CRM software
Customer Relationship Management (CRM) software.
CRM software collects, analyses and disseminates company-wide customer
data to increase the sales potential of the organisation, also cross
selling.
Total CRM software
Number of companies using CRM software.
Open source software
Open source software is not necessarily free of charge and is
characterised by three aspects:
1 the source code of the software is freely available, at least in part;
2 everyone can add to it or improve it;
3 everyone can distribute it.
Total open source software
Number of companies using open source software.
ICT applications for order processing
Use of related software and hardware for processing the received sales
and/or purchase orders placed in other companies. The orders do not have
to be sent/received by computer.
Sales
Total sales order processing systems
Number of companies using ICT applications for processing sales orders.
Purchases
Total purchasing processing systems
Number of companies using ICT applications to process purchasing orders.
Automated Data Exchange (ADE)
Automated Data Exchange is the electronic data exchange between companies
through internet or another network, in an agreed format (e.g. XML,
EDIFACT). Hand typed emails are excluded.
At least one form of ADE
Total number of companies using one or more Automated Data Exchange (ADE)
applications. A company can apply multiple forms of ADE.
Sending electronic invoices
Number of companies using Automated Data Exchange to send electronic
invoices.
Supply Chain Management (SCM)
Supply Chain Management is the integration of a company's business and
ICT system with that of its business partners to coordinate the
availability and supply of products/services. This is electronic data
exchange on expected production, stock, demand, supply, product
development etc. and can be done via:
- the internet or another network;
- Automated Data Exchange.
Hand typed emails are excluded.
Total number of companies using SCM
Total number of companies using Supply Chain Management.
With suppliers
Total SCM with suppliers
Total number of companies using Supply Chain Management with suppliers.
With customers
Total SCM with customers
Total number of companies using Supply Chain Management with customers.
SCM method used
Total use of SCM method
Total number of companies using Supply Chain Management via website (e.g.
of their own company) or via Automated Data Exchange (ADE).
Companies that secure messages
Companies taking measures to protect electronic data flows.
Total of secured messages
Number of companies using a form of security when sending or receiving
electronic messages, such as a digital signature or a cryptographic
protocol.
Radio Frequency Identification (RFID)
Radio Frequency Identification (RFID) is a technology with which data can
be remotely transferred through radio waves with the aim of identifying
or tracking objects, animals or people. An 'RFID-tag' - often a chip - is
used as a transmitter which is very easy to transport because of its
small format. Such a tag is attached to or incorporated in the object to
be tracked and the tag transmits a unique identification number by means
of radio waves. A receiver recognises this number and thus identifies the
object concerned.
RFID is an alternative for the barcode.
At least one form of RFID application
Total number of companies using one or more Radio Frequency Identification
(RFID) applications. A company can use more than one RFID application.
Personal identification/access control
Total number of companies using Radio Frequency Identification (RFID) for
personal identification or access control (access badge).