ICT use by companies by sector of industry (SIC 2008) and size of company

Table explanation

Description topics

Companies with external networks

External networks include internet or other networks than the internet,
such as Electronic Data Interchange (EDI).
EDI is a standard for electronic exchange of structured messages between
business partners.

Use for sales

Sales via external networks, or online sales, are defined here as sales
of products ordered electronically (excluding hand typed email).
They include sales via the company website (public, generally accessible),
or via non-public systems including Automated Data Exchange (ADE).

Via Automated Data Exchange (ADE)

Via other non-public systems, including Automated Data Exchange (ADE).

Sales via non-internet networks

Number of companies that use non-public systems, including Automated Data
Exchange (ADE) to sell goods and services.

Turnover value >= 1% of total turnover

Number of companies that sell products via external networks and where
the value of that turnover is 1% or more of the total turnover of the
company.

Turnover value >= 2% of total turnover

Number of companies that sell products via external networks and where
the value of that turnover is 2% or more of the total turnover of the
company.

Turnover value >= 5% of total turnover

Number of companies that sell products via external networks and where
the value of that turnover is 5% or more of the total turnover of the
company.

Turnover value >= 10% of total turnover

Number of companies that sell products via external networks and where
the value of that turnover is 10% or more of the total turnover of the
company.

Turnover value >= 25% of total turnover

Number of companies that sell products via external networks and where
the value of that turnover is 25% or more of the total turnover of the
company.

Turnover value >= 50% of total turnover

Number of companies that sell products via external networks and where
the value of that turnover is 50% or more of the total turnover of the
company.

Companies with software/ICT applications

ICT applications: special software with a limited application (e.g. an
accounting package).

CRM software

Customer Relationship Management (CRM) software.
CRM software collects, analyses and disseminates company-wide customer
data to increase the sales potential of the organisation, also cross
selling.

Storage of customer data

Number of companies using CRM software to store/distribute customer data
within the company.

Analysis of customer data

Number of companies using CRM software to analyse customer data in order
to optimise the marketing strategies of the company, such as pricing,
selection of distribution channels, promotion etc.

Automated Data Exchange (ADE)

Automated Data Exchange is the electronic data exchange between companies
through internet or another network, in an agreed format (e.g. XML,
EDIFACT). Hand typed emails are excluded.

At least one form of ADE

Total number of companies using one or more Automated Data Exchange (ADE)
applications. A company can apply multiple forms of ADE.

Order processing with third parties

Number of companies using ICT systems allowing them to process placed
purchase orders or received sales orders automatically in the ICT systems
of suppliers or of the customers/buyers.

Sending purchase orders

Number of companies using Automated Data Exchange to send purchase orders
to suppliers.

Receiving electronic invoices

Number of companies using Automated Data Exchange to receive electronic
invoices.

Receiving sales orders

Number of companies using Automated Data Exchange to receive sales orders
from customers.

Sending electronic invoices

Number of companies using Automated Data Exchange to send electronic
invoices.

Product information

Number of companies using Automated Data Exchange to sending or receive
product information (e.g. a catalogue, price list).

Transport documents

Number of companies using Automated Data Exchange to send or receive
transport documents (e.g. a consignment note).

Data to/from government

Number of companies using Automated Data Exchange to send or receive data
to/from the government (e.g. the tax authority).

Supply Chain Management (SCM)

Supply Chain Management is the integration of a company's business and
ICT system with that of its business partners to coordinate the
availability and supply of products/services. This is electronic data
exchange on expected production, stock, demand, supply, product
development etc. and can be done via:
- the internet or another network;
- Automated Data Exchange.
Hand typed emails are excluded.

SCM method used

Via Automated Data Exchange (ADE)

Companies using SCM for electronic data exchange via Automated Data
Exchange (ADE). The format is e.g. XML, EDIFACT, etcetera.