ICT use by companies by sector of industry (SIC 2008) and size of company

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Sector of Industry SIC 2008 Size of company ICT specialists and users on 31 December Staff working with a computer (in % of total number of employed persons) ICT specialists and users on 31 December Staff working with internet (in % of total number of employed persons) ICT specialists and users on 31 December Teleworkers (in % of total number of employed persons) Companies with external networks Internet (in % of total number of companies) Companies with external networks Internet, type of connection Analogue and ISDN modem (in % of total number of companies) Companies with external networks Internet, type of connection Wireless connection (in % of total number of companies) Companies with external networks Internet, general applications At least one general application (in % of total number of companies) Companies with external networks Internet, general applications Financial services (in % of total number of companies) Companies with external networks Internet, general applications Training and education (in % of total number of companies) Companies with external networks Internet, facilities offered At least one facility offered (in % of total number of companies) Companies with external networks Internet, facilities offered Company presentation (in % of total number of companies) Companies with external networks Internet, facilities offered Product catalogues and price lists (in % of total number of companies) Companies with external networks Internet, facilities offered Customised products (in % of total number of companies) Companies with external networks Internet, facilities offered Online orders or booking (in % of total number of companies) Companies with external networks Internet, facilities offered Online payments (in % of total number of companies) Companies with external networks Internet, facilities offered Personalised content for regular visitor (in % of total number of companies) Companies with external networks Internet, facilities offered Staff recruitment (in % of total number of companies) Companies with external networks Internet, facilities offered Other facilities (in % of total number of companies) Companies with external networks Internet, communication with government At least one type of interaction (in % of total number of companies) Companies with external networks Internet, communication with government Obtaining information (in % of total number of companies) Companies with external networks Internet, communication with government Obtaining forms (in % of total number of companies) Companies with external networks Internet, communication with government Returning completed forms (in % of total number of companies) Companies with external networks Internet, communication with government Online declarations/applications (in % of total number of companies) Companies with external networks Internet, communication with government Tender registration (in % of total number of companies) Companies with external networks Use for sales Sales via external networks (in % of total number of companies) Companies with external networks Use for sales Turnover value >= 1% of total turnover (in % of total number of companies) Companies with external networks Use for sales Turnover value >= 2% of total turnover (in % of total number of companies) Companies with external networks Use for sales Turnover value >= 5% of total turnover (in % of total number of companies) Companies with external networks Use for sales Turnover value >= 10% of total turnover (in % of total number of companies) Companies with external networks Use for sales Turnover value >= 25% of total turnover (in % of total number of companies) Companies with external networks Use for sales Turnover value >= 50% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Sales via non-internet networks (in % of total number of companies) Companies with external networks Use for purchase Purchase via external networks (in % of total number of companies) Companies with external networks Use for purchase Purchase value >= 1% of total purchase (in % of total number of companies) Companies with external networks Use for purchase Purchase value >= 2% of total purchase (in % of total number of companies) Companies with external networks Use for purchase Purchase value >= 5% of total purchase (in % of total number of companies) Companies with external networks Use for purchase Purchase value >= 10% of total purchase (in % of total number of companies) Companies with external networks Use for purchase Purchase value >= 25% of total purchase (in % of total number of companies) Companies with external networks Use for purchase Purchase value >= 50% of total purchase (in % of total number of companies) Supply Chain Management (SCM) SCM method used Total use of SCM method (in % of total number of companies) Supply Chain Management (SCM) SCM method used Via websites (in % of total number of companies) Supply Chain Management (SCM) SCM method used Via Automated Data Exchange (ADE) (in % of total number of companies)
Total 10 and more employed persons 66 57 18 96 24 22 89 88 16 84 84 24 5 23 14 11 43 25 82 74 75 72 26 7 25 21 19 17 13 8 5 7 41 37 33 30 23 14 10 10 8 5
10-50 employed persons 60 52 16 95 25 19 88 87 13 82 82 22 4 22 15 10 38 22 80 71 73 70 25 6 24 20 18 16 13 7 4 6 39 35 32 29 23 14 10 8 7 4
50-250 employed persons 64 55 17 98 20 35 91 90 24 92 92 30 7 25 13 15 66 37 89 84 84 81 31 11 31 25 24 20 18 10 7 12 46 41 36 32 22 13 9 14 11 10
250 and more employed persons 70 60 19 100 20 55 94 92 45 97 97 36 9 29 14 25 85 56 91 88 87 78 32 16 34 27 24 22 18 13 9 16 61 54 48 42 32 17 10 33 26 26
C Manufacturing 10 and more employed persons 53 41 12 97 24 18 90 89 11 86 86 24 5 19 13 8 36 18 86 77 79 78 24 5 29 25 23 21 16 9 6 10 40 35 31 27 20 10 6 12 9 6
10-50 employed persons 45 37 8 96 25 13 89 88 7 84 84 21 4 18 14 6 29 14 84 74 76 77 23 4 27 24 22 20 15 8 5 8 38 34 31 27 20 10 7 8 7 3
50-250 employed persons 56 43 12 100 22 32 93 91 21 93 93 32 7 21 12 11 53 26 92 87 88 84 27 7 33 26 25 23 19 12 9 15 42 36 29 26 16 9 6 17 10 13
250 and more employed persons 56 42 13 100 19 50 94 93 45 95 95 34 5 22 10 18 68 42 92 88 89 78 27 9 42 33 31 30 24 17 11 29 61 53 45 38 27 13 7 45 32 35
D-E Public utility, sewerage and waste 10 and more employed persons 66 61 24 97 18 28 87 85 19 87 87 26 6 24 13 12 49 32 89 83 81 78 29 15 25 20 14 8 7 3 1 5 35 30 28 22 11 3 2 10 7 7
10-50 employed persons 46 35 8 96 19 15 87 85 12 84 84 19 3 16 14 8 36 25 89 82 78 79 27 11 22 20 15 8 7 3 2 7 29 26 25 21 13 3 2 7 3 6
50-250 employed persons 57 50 15 100 16 51 87 85 26 90 90 35 9 31 12 19 69 41 88 81 82 75 35 22 27 21 11 9 7 3 1 3 39 32 25 21 10 4 4 14 14 6
250 and more employed persons 74 71 31 100 20 67 89 89 56 100 100 57 17 71 6 21 100 64 100 100 100 79 31 29 37 20 11 11 3 3 - - 77 63 63 39 3 - - 23 23 23
F Construction 10 and more employed persons 40 38 15 96 26 13 91 91 5 78 78 10 2 15 17 5 34 15 81 72 74 72 27 9 10 7 6 5 4 1 0 1 32 30 29 25 20 13 7 5 5 1
10-50 employed persons 30 27 7 96 27 9 91 90 4 76 76 9 2 16 18 4 28 13 79 69 72 69 26 7 10 7 6 4 3 0 - 1 30 28 27 24 20 13 8 5 5 -
50-250 employed persons 40 37 11 99 19 34 91 91 8 94 94 13 4 9 10 9 74 29 96 93 94 92 40 17 13 9 9 9 6 2 1 0 47 41 40 35 22 13 5 7 7 4
250 and more employed persons 58 55 31 100 16 81 99 99 42 100 100 24 8 13 8 17 94 50 92 91 89 88 36 46 17 12 12 10 7 4 4 8 66 57 54 43 35 20 13 27 24 16
G Wholesale and retail trade 10 and more employed persons 65 51 16 96 26 24 89 88 23 82 82 36 4 28 14 12 38 24 80 71 73 71 25 5 36 28 23 20 17 9 5 10 48 41 37 35 31 23 18 17 12 11
10-50 employed persons 70 59 17 96 27 21 89 88 22 81 81 34 4 25 14 11 34 22 80 71 73 71 24 5 34 26 21 19 16 9 5 8 47 40 36 34 31 22 18 15 11 9
50-250 employed persons 69 57 18 97 21 38 93 90 32 88 88 50 5 42 14 15 62 36 82 75 75 75 30 6 46 40 37 26 24 12 6 21 53 47 44 39 34 24 18 21 16 15
250 and more employed persons 56 38 14 98 25 56 88 86 44 95 95 58 10 54 21 29 87 62 88 82 85 81 30 11 58 43 35 29 24 17 13 23 71 64 60 56 49 40 32 55 39 50
H Transportation and storage 10 and more employed persons 49 37 17 93 24 21 87 87 10 79 79 9 5 26 15 15 33 21 79 72 75 71 33 3 34 30 30 29 23 14 10 14 32 28 24 22 14 5 3 12 10 9
10-50 employed persons 38 33 9 91 24 16 87 87 6 75 75 7 4 23 16 12 24 16 76 69 73 67 32 2 30 26 26 26 20 11 7 11 29 27 24 22 14 5 3 7 6 4
50-250 employed persons 39 30 8 97 28 35 87 86 21 91 91 17 9 34 13 23 63 34 90 83 83 84 36 8 51 44 43 42 38 27 19 27 39 31 21 18 12 6 2 29 23 26
250 and more employed persons 60 42 25 100 22 75 96 95 56 95 95 31 14 46 25 38 83 65 92 91 89 85 45 8 64 49 44 42 36 27 18 33 68 60 47 38 29 13 8 51 43 47
I Accommodation and food serving 10 and more employed persons 34 27 6 90 28 15 72 71 3 78 78 36 7 34 17 12 28 18 67 55 56 59 16 7 29 28 27 22 16 11 6 3 47 46 43 40 35 21 14 6 6 1
10-50 employed persons 33 25 3 90 28 14 70 70 2 77 77 34 7 32 16 11 25 15 65 53 54 57 16 6 26 26 25 20 14 10 6 3 46 45 42 39 34 19 14 5 5 -
50-250 employed persons 33 24 3 95 26 14 88 88 20 92 92 63 10 68 28 11 75 48 87 78 84 78 22 11 62 55 54 50 42 19 9 14 65 59 55 52 46 38 27 18 16 9
250 and more employed persons 34 32 14 100 14 68 100 100 25 100 100 57 27 68 48 48 100 56 92 92 86 86 44 17 60 57 57 50 46 18 13 6 69 69 69 65 58 37 13 40 40 17
J Information and communication 10 and more employed persons 96 93 46 99 16 41 95 93 40 94 94 36 12 34 20 22 73 57 91 84 85 80 23 13 31 28 26 24 19 11 7 7 60 56 51 49 37 24 19 14 13 7
10-50 employed persons 98 94 44 98 16 37 96 94 35 93 93 35 11 34 20 20 70 56 91 83 85 79 21 10 31 28 26 24 18 11 7 7 58 55 50 48 36 24 19 12 11 6
50-250 employed persons 96 95 49 99 13 56 94 91 52 99 99 38 17 31 18 31 82 56 94 89 89 84 32 22 30 25 22 21 19 7 5 7 70 64 60 56 40 28 23 16 16 7
250 and more employed persons 96 92 45 100 20 61 99 96 81 100 100 62 15 56 34 48 95 77 85 80 81 81 35 24 56 45 39 38 31 20 18 22 64 59 52 44 36 24 20 43 40 25
K Financial services (partly) 10 and more employed persons 97 87 38 96 23 32 88 86 33 85 85 32 16 28 10 20 53 36 83 75 75 66 25 3 28 26 24 23 17 10 9 10 41 35 31 29 20 8 4 8 8 7
10-50 employed persons 95 88 33 95 23 26 87 86 26 81 81 25 10 20 6 13 48 29 82 73 74 65 24 2 22 19 16 15 11 6 5 5 33 28 24 21 14 5 2 5 5 5
50-250 employed persons 99 90 32 100 9 42 91 88 48 93 93 38 15 35 14 28 50 41 86 84 84 67 30 2 39 38 36 34 28 18 14 16 59 52 49 47 30 16 9 7 7 4
250 and more employed persons 97 87 39 100 46 57 91 87 54 100 100 79 60 77 37 62 96 81 84 75 64 73 30 11 56 56 56 56 44 28 28 38 64 60 52 52 41 17 13 36 32 32
L Renting, buying, selling real estate 10 and more employed persons 89 82 25 93 20 30 89 89 10 89 89 30 7 22 14 20 46 44 84 81 79 76 25 2 15 12 11 11 9 6 5 3 41 37 31 25 18 7 4 5 4 2
10-50 employed persons 87 80 20 92 22 25 89 89 9 88 88 28 6 22 14 17 39 39 82 79 77 76 27 2 14 12 11 11 10 6 5 3 39 35 29 24 19 7 4 3 3 1
50-250 employed persons 88 86 26 100 13 53 90 90 11 97 97 38 12 24 13 36 78 71 95 94 89 77 17 1 19 13 10 10 5 5 5 2 50 41 40 32 15 8 6 13 9 7
250 and more employed persons 91 80 30 100 15 55 100 100 40 100 100 33 20 18 20 33 93 80 100 100 87 82 18 - 27 15 15 15 15 15 15 - 60 47 40 33 20 5 5 25 25 7
M Other specialised business services 10 and more employed persons 92 87 36 97 19 31 93 92 21 91 91 17 6 19 12 12 57 33 89 82 84 80 31 12 18 15 14 13 11 7 5 5 44 40 36 32 21 11 7 6 6 3
10-50 employed persons 90 85 30 97 20 28 92 92 17 90 90 15 5 18 12 11 54 30 89 82 84 80 30 11 17 14 14 13 11 7 5 5 42 39 35 30 21 10 7 5 5 2
50-250 employed persons 93 86 33 98 16 46 93 91 40 93 93 22 9 24 12 16 68 48 87 82 82 80 34 15 23 17 14 12 10 6 5 9 51 47 42 39 23 12 7 10 8 7
250 and more employed persons 93 89 45 100 20 68 96 94 54 97 97 33 11 26 11 33 92 71 90 90 84 80 39 34 18 12 10 10 9 7 2 6 57 52 50 43 30 19 9 24 20 16
N Renting and other business support 10 and more employed persons 72 68 13 95 24 19 87 86 13 83 83 16 3 19 17 13 57 29 79 70 73 71 29 11 22 18 17 15 13 8 6 4 25 24 21 18 14 6 4 6 5 2
10-50 employed persons 59 55 15 95 24 17 86 85 10 81 81 17 2 19 17 11 53 26 78 67 71 68 27 11 21 18 17 15 13 8 6 4 23 22 19 17 13 6 3 5 4 2
50-250 employed persons 68 61 16 95 23 22 89 88 16 91 91 12 4 17 14 15 70 36 84 79 80 78 35 12 21 18 17 16 14 8 5 5 33 29 25 22 16 7 4 6 5 3
250 and more employed persons 77 75 12 98 20 46 96 96 39 94 94 18 7 24 22 31 84 53 92 86 87 83 36 21 29 26 25 23 16 13 8 8 37 35 31 27 20 6 4 15 13 10
Q Health and social work activities 10 and more employed persons 66 57 11 97 25 24 87 87 19 87 87 25 2 18 8 12 59 34 81 75 76 49 20 6 10 8 6 6 5 3 2 2 37 34 31 29 19 10 5 4 3 3
10-50 employed persons 67 54 18 95 29 15 85 85 15 82 82 24 1 21 11 11 45 27 74 67 68 36 14 3 10 7 6 6 4 1 1 2 30 29 27 26 16 11 5 0 0 -
50-250 employed persons 67 57 14 99 17 35 90 90 18 94 94 27 4 13 6 12 79 43 90 87 89 76 28 12 10 7 7 6 5 4 4 1 42 36 31 28 18 6 4 5 4 3
250 and more employed persons 66 57 10 100 17 48 92 90 36 99 99 26 2 12 3 14 91 53 93 91 89 71 30 10 14 11 9 8 7 5 3 4 60 51 46 43 31 13 4 18 16 13
Source: CBS.
Explanation of symbols

Table explanation


This table contains figures on the use of information and communication technology (ICT) by companies. These include:
- use of computers;
- internal and external networks, including the internet;
- software and its application;
- Supply Chain Management;
- Automated Data Exchange;
- communication with government via the internet;
- the extent to which companies use the internet for buying and selling;
- Radio Frequency Identification (RFID).
The figures refer to companies with 10 and more employed persons. Reference date is 31 December.

Data available from: 2008.

Status of the figures:
The figures are final.

Changes as of 8 March 2019:
None, this table is discontinued.

When will new figures be published?
Not applicable anymore

Description topics

ICT specialists and users on 31 December
ICT stands for information and communication technology.
An ICT specialist is an employee who may specify, design, develop,
install, administer and manage ICT systems, including network management
and conducting evaluations and ICT research, such as a software developer,
system administrator or a 'head IT department'.
An ICT user is an employee using a computer and standard packages (such as
word processing, spreadsheets, databases) and/or office-related software
(such as accounting packages, CAD/CAM packages, SPSS) at work.
Staff working with a computer
Number of employed persons who work at a computer at least once a week.
Staff working with internet
Number of employed persons regularly using a computer with internet
access for their work.
Teleworkers
Number of employed persons who regularly, at least half a day a week,
work outside their place of work and have access to the ICT system of the
company. The employed person must have access to files and/or software,
not just email.
Companies with external networks
External networks include internet or other networks than the internet,
such as Electronic Data Interchange (EDI).
EDI is a standard for electronic exchange of structured messages between
business partners.
Internet
Internet, type of connection
The use of internet by companies broken down by type of connection. A
company can use more than one type of connection.
Analogue and ISDN modem
Number of companies that use either an analogue modem, connected to a
telephone line or an ISDN connection for their internet connection. ISDN
is Integrated Services Digital Network.
Wireless connection
Number of companies that use a wireless connection (satellite, mobile
telephone) for their internet connection.
Internet, general applications
Use of internet by companies for one or more of the following general
applications: education and training and financial services.
At least one general application
Number of companies that use the internet for one or more general
applications. A company may use multiple applications simultaneously.
Financial services
Number of companies that use the internet for financial services, such as
online banking (excluding debit card payments at the counter).
Training and education
Number of companies that use the internet for training and education
(e.g. e-learning).
Internet, facilities offered
Supply of facilities/equipment by companies on the internet, such as
after sales support and information about the company and its products.
At least one facility offered
Number of companies that offer one or several facilities on the internet.
A company may offer several facilities simultaneously.
Company presentation
Number of companies that present themselves on the internet (via a
website).
Product catalogues and price lists
Number of companies that provide product information through catalogues
with products and prices on the internet (via a website).
Customised products
Number of companies that provide customers the possibility to bring
product in line with consumers needs on the internet (via a website).
Online orders or booking
Number of companies that provide customers the possibility to order or
book online.
Online payments
Number of companies that provide customers the possibility to pay online.
Personalised content for regular visitor
Number of companies that provide regular customers access to a customised
page.
Staff recruitment
Number of companies that recruit staff on the internet, e.g. through
vacancies on the website.
Other facilities
Number of companies that provide other facilities on the internet (the
website), e.g. after sales service.
Internet, communication with government
Using the internet for interaction with government. For example: online
tax returns, tenders, applying for building permits, subsidies etc, and
obtaining other information.
At least one type of interaction
Number of companies that use the internet for interaction with the
government. Companies may have different types of contact with the
government, for example, first download a form and then return the
completed form electronically.
Obtaining information
Number of companies that use the internet to obtain government
information.
Obtaining forms
Number of companies that use the internet to obtain government forms.
E.g. downloading a form.
Returning completed forms
Number of companies that use the internet for returning completed
government forms, e.g. for tax returns, applications for building
permits or subsidies.
Online declarations/applications
Number of companies that use the internet for online declarations/
applications to the government. For example, tax declaration, applying
for a permit, including payment if required, no additional paperwork
required.
Tender registration
Number of companies that use the internet to registering for a government
tender.
Use for sales
Sales via external networks, or online sales, are defined here as sales
of products ordered electronically (excluding hand typed email).
They include sales via the company website (public, generally accessible),
or via non-public systems including Automated Data Exchange (ADE).
Sales via external networks
Number of companies that use external networks for sales of goods and
services.
Turnover value >= 1% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 1% or more of the total turnover of the
company.
Turnover value >= 2% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 2% or more of the total turnover of the
company.
Turnover value >= 5% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 5% or more of the total turnover of the
company.
Turnover value >= 10% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 10% or more of the total turnover of the
company.
Turnover value >= 25% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 25% or more of the total turnover of the
company.
Turnover value >= 50% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 50% or more of the total turnover of the
company.
Via Automated Data Exchange (ADE)
Via other non-public systems, including Automated Data Exchange (ADE).
Sales via non-internet networks
Number of companies that use non-public systems, including Automated Data
Exchange (ADE) to sell goods and services.
Use for purchase
Purchases via external networks or electronic shopping is defined here as
placing an order electronically (excluding hand typed email).
Purchase via external networks
Number of companies that use external networks for the purchase of goods
and services.
Purchase value >= 1% of total purchase
Number of companies that purchase products via external networks and the
value of that purchase is 1% or more of the total purchase value of the
company.
Purchase value >= 2% of total purchase
Number of companies that purchase products via external networks and the
value of that purchase is 2% or more of the total purchase value of the
company.
Purchase value >= 5% of total purchase
Number of companies that purchase products via external networks and the
value of that purchase is 5% or more of the total purchase value of the
company.
Purchase value >= 10% of total purchase
Number of companies that purchase products via external networks and the
value of that purchase is 10% or more of the total purchase value of the
company.
Purchase value >= 25% of total purchase
Number of companies that purchase products via external networks and the
value of that purchase is 25% or more of the total purchase value of the
company.
Purchase value >= 50% of total purchase
Number of companies that purchase products via external networks and the
value of that purchase is 50% or more of the total purchase value of the
company.
Supply Chain Management (SCM)
Supply Chain Management is the integration of a company's business and
ICT system with that of its business partners to coordinate the
availability and supply of products/services. This is electronic data
exchange on expected production, stock, demand, supply, product
development etc. and can be done via:
- the internet or another network;
- Automated Data Exchange.
Hand typed emails are excluded.
SCM method used
Total use of SCM method
Total number of companies using Supply Chain Management via website (e.g.
of their own company) or via Automated Data Exchange (ADE).
Via websites
Companies using SCM for electronic data exchange via websites. These may
be their own websites, that of business partners or web portals.
Via Automated Data Exchange (ADE)
Companies using SCM for electronic data exchange via Automated Data
Exchange (ADE). The format is e.g. XML, EDIFACT, etcetera.