I don't get to see a screen where I can enter the user number and access code.

This may have several causes. 1) You typed the web address into a search engine (e.g., Google). Unfortunately, that does not work. Because your data is confidential, CBS uses a secure server. Type the link directly into your browser's address bar. 2) You forgot the “s” after “http” when typing in the web address. 3) You cannot access the Internet. Try another website and see if it works. You may have problems with your network connection.