ICT use by companies by sector of industry (SIC 2008) and size of company

ICT use by companies by sector of industry (SIC 2008) and size of company

Sector of Industry SIC 2008 Size of company Companies with external networks Use for sales Via Automated Data Exchange (ADE) Sales via non-internet networks (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 1% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 2% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 5% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 10% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 25% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 50% of total turnover (in % of total number of companies) Companies with software/ICT applications CRM software Storage of customer data (in % of total number of companies) Companies with software/ICT applications CRM software Analysis of customer data (in % of total number of companies) Automated Data Exchange (ADE) At least one form of ADE (in % of total number of companies) Automated Data Exchange (ADE) Order processing with third parties (in % of total number of companies) Automated Data Exchange (ADE) Sending purchase orders (in % of total number of companies) Automated Data Exchange (ADE) Receiving electronic invoices (in % of total number of companies) Automated Data Exchange (ADE) Receiving sales orders (in % of total number of companies) Automated Data Exchange (ADE) Sending electronic invoices (in % of total number of companies) Automated Data Exchange (ADE) Product information (in % of total number of companies) Automated Data Exchange (ADE) Transport documents (in % of total number of companies) Automated Data Exchange (ADE) Data to/from government (in % of total number of companies) Supply Chain Management (SCM) SCM method used Via Automated Data Exchange (ADE) (in % of total number of companies)
Total 10 and more employed persons 7 7 7 6 5 3 2 24 17 77 47 25 28 29 14 34 16 60 5
Total 10-50 employed persons 6 6 6 5 4 3 2 21 15 76 46 24 28 28 13 34 14 58 4
Total 50-250 employed persons 12 12 11 10 8 5 4 35 28 84 51 27 27 33 19 32 22 68 10
Total 250 and more employed persons 16 16 15 14 11 8 6 47 36 91 64 40 38 35 30 38 26 73 26
C Manufacturing 10 and more employed persons 10 10 10 9 7 5 3 25 19 79 49 27 25 36 14 34 22 63 6
C Manufacturing 10-50 employed persons 8 8 8 6 6 3 2 19 14 76 46 26 25 34 10 35 18 62 3
C Manufacturing 50-250 employed persons 15 15 14 13 11 9 6 40 31 86 55 30 23 41 23 33 33 69 13
C Manufacturing 250 and more employed persons 29 29 28 25 19 14 10 57 47 90 66 40 35 47 36 28 41 65 35
D-E Public utility, sewerage and waste 10 and more employed persons 5 5 5 5 4 2 1 32 20 80 40 17 26 26 9 32 15 69 7
D-E Public utility, sewerage and waste 10-50 employed persons 7 7 7 7 5 2 1 19 13 75 37 11 25 27 9 27 14 62 6
D-E Public utility, sewerage and waste 50-250 employed persons 3 3 3 3 3 1 1 47 29 86 33 18 20 22 6 35 13 80 6
D-E Public utility, sewerage and waste 250 and more employed persons - - - - - - - 90 54 94 80 67 54 29 9 57 34 89 23
F Construction 10 and more employed persons 1 1 1 1 1 0 - 11 6 80 42 27 23 23 3 41 7 61 1
F Construction 10-50 employed persons 1 1 1 1 1 - - 9 4 78 42 27 23 23 3 40 6 58 -
F Construction 50-250 employed persons 0 0 - - - - - 25 17 90 45 30 21 24 4 42 13 83 4
F Construction 250 and more employed persons 8 7 7 7 2 2 - 67 39 89 60 44 39 19 9 44 25 74 16
G Wholesale and retail trade 10 and more employed persons 10 10 9 9 7 5 2 27 21 78 57 35 35 36 23 39 24 58 11
G Wholesale and retail trade 10-50 employed persons 8 8 8 8 6 4 2 25 19 77 56 33 35 35 21 39 23 58 9
G Wholesale and retail trade 50-250 employed persons 21 21 18 15 13 6 4 37 33 79 61 42 34 41 31 35 31 55 15
G Wholesale and retail trade 250 and more employed persons 23 23 21 18 15 9 8 44 43 97 83 66 53 54 46 53 46 73 50
H Transportation and storage 10 and more employed persons 14 14 14 13 12 8 7 13 9 81 56 17 32 47 11 25 35 65 9
H Transportation and storage 10-50 employed persons 11 10 10 10 9 6 5 11 7 79 54 14 32 44 9 24 32 63 4
H Transportation and storage 50-250 employed persons 27 27 27 25 25 17 14 23 19 88 63 27 30 56 18 25 45 76 26
H Transportation and storage 250 and more employed persons 33 33 32 32 30 24 18 40 25 94 72 47 46 64 31 38 59 77 47
I Accommodation and food serving 10 and more employed persons 3 3 3 2 2 2 0 11 8 62 39 24 23 22 9 35 3 45 1
I Accommodation and food serving 10-50 employed persons 3 3 3 2 2 2 - 10 7 61 37 23 22 20 8 35 3 43 -
I Accommodation and food serving 50-250 employed persons 14 14 14 13 6 2 2 28 22 85 66 41 43 50 21 41 6 70 9
I Accommodation and food serving 250 and more employed persons 6 6 6 6 6 - - 69 55 87 78 52 62 53 29 49 13 61 17
J Information and communication 10 and more employed persons 7 7 7 6 5 3 1 53 39 82 50 24 35 30 19 35 13 69 7
J Information and communication 10-50 employed persons 7 7 6 6 4 3 1 50 35 81 49 22 34 29 19 34 12 68 6
J Information and communication 50-250 employed persons 7 7 5 5 4 2 1 64 56 88 50 30 33 31 18 35 16 74 7
J Information and communication 250 and more employed persons 22 22 22 21 20 8 7 71 67 85 65 43 44 46 35 43 19 76 25
K Financial services (partly) 10 and more employed persons 10 10 10 9 7 5 5 47 37 80 45 22 30 27 16 35 11 60 7
K Financial services (partly) 10-50 employed persons 5 5 5 5 4 3 2 37 29 77 39 19 28 22 13 31 11 57 5
K Financial services (partly) 50-250 employed persons 16 16 16 11 10 6 6 67 54 89 51 19 26 32 21 40 10 62 4
K Financial services (partly) 250 and more employed persons 38 38 38 33 29 19 19 81 72 84 76 53 59 54 31 58 14 80 32
L Renting, buying, selling real estate 10 and more employed persons 3 3 3 2 1 1 1 35 21 74 34 13 22 15 8 33 5 61 2
L Renting, buying, selling real estate 10-50 employed persons 3 3 3 2 2 2 2 34 21 72 33 11 22 14 8 31 5 59 1
L Renting, buying, selling real estate 50-250 employed persons 2 2 2 2 1 1 - 37 20 87 37 14 13 19 5 40 4 73 7
L Renting, buying, selling real estate 250 and more employed persons - - - - - - - 58 15 87 77 50 64 40 15 42 - 75 7
M Other specialised business services 10 and more employed persons 5 5 5 5 4 2 1 35 22 80 43 19 32 23 12 30 11 66 3
M Other specialised business services 10-50 employed persons 5 5 4 4 3 2 1 33 19 79 43 19 32 23 11 30 10 65 2
M Other specialised business services 50-250 employed persons 9 9 8 7 5 2 1 47 41 84 44 21 25 26 17 27 19 71 7
M Other specialised business services 250 and more employed persons 6 6 6 6 6 6 - 62 42 92 53 28 39 29 22 42 22 78 16
N Renting and other business support 10 and more employed persons 4 4 4 4 3 2 1 22 18 74 37 14 23 25 11 27 5 58 2
N Renting and other business support 10-50 employed persons 4 4 4 4 3 2 1 17 14 71 35 14 21 24 9 28 5 55 2
N Renting and other business support 50-250 employed persons 5 5 4 4 3 2 1 34 26 80 44 14 31 27 13 24 5 70 3
N Renting and other business support 250 and more employed persons 8 8 8 6 5 4 4 54 44 91 48 20 32 27 29 28 5 81 10
Q Health and social work activities 10 and more employed persons 2 2 2 2 2 1 1 14 10 76 39 12 21 10 22 24 4 50 3
Q Health and social work activities 10-50 employed persons 2 2 2 2 2 1 1 12 8 72 37 9 22 10 23 20 2 40 -
Q Health and social work activities 50-250 employed persons 1 1 1 1 1 1 1 17 13 77 34 9 16 9 17 28 5 63 3
Q Health and social work activities 250 and more employed persons 4 4 4 4 3 3 2 20 13 90 57 32 28 13 27 36 9 73 13
Source: CBS.
Explanation of symbols

Table description


This table contains figures on the use of information and communication technology (ICT) by companies. These include:
- use of computers;
- internal and external networks, including the internet;
- software and its application;
- Supply Chain Management;
- Automated Data Exchange;
- communication with government via the internet;
- the extent to which companies use the internet for buying and selling;
- Radio Frequency Identification (RFID).
The figures refer to companies with 10 and more employed persons. Reference date is 31 December.

Data available from: 2008.

Status of the figures:
The figures are final.

Changes as of 8 March 2019:
None, this table is discontinued.

When will new figures be published?
Not applicable anymore

Description topics

Companies with external networks
External networks include internet or other networks than the internet,
such as Electronic Data Interchange (EDI).
EDI is a standard for electronic exchange of structured messages between
business partners.
Use for sales
Sales via external networks, or online sales, are defined here as sales
of products ordered electronically (excluding hand typed email).
They include sales via the company website (public, generally accessible),
or via non-public systems including Automated Data Exchange (ADE).
Via Automated Data Exchange (ADE)
Via other non-public systems, including Automated Data Exchange (ADE).
Sales via non-internet networks
Number of companies that use non-public systems, including Automated Data
Exchange (ADE) to sell goods and services.
Turnover value >= 1% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 1% or more of the total turnover of the
company.
Turnover value >= 2% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 2% or more of the total turnover of the
company.
Turnover value >= 5% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 5% or more of the total turnover of the
company.
Turnover value >= 10% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 10% or more of the total turnover of the
company.
Turnover value >= 25% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 25% or more of the total turnover of the
company.
Turnover value >= 50% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 50% or more of the total turnover of the
company.
Companies with software/ICT applications
ICT applications: special software with a limited application (e.g. an
accounting package).
CRM software
Customer Relationship Management (CRM) software.
CRM software collects, analyses and disseminates company-wide customer
data to increase the sales potential of the organisation, also cross
selling.
Storage of customer data
Number of companies using CRM software to store/distribute customer data
within the company.
Analysis of customer data
Number of companies using CRM software to analyse customer data in order
to optimise the marketing strategies of the company, such as pricing,
selection of distribution channels, promotion etc.
Automated Data Exchange (ADE)
Automated Data Exchange is the electronic data exchange between companies
through internet or another network, in an agreed format (e.g. XML,
EDIFACT). Hand typed emails are excluded.
At least one form of ADE
Total number of companies using one or more Automated Data Exchange (ADE)
applications. A company can apply multiple forms of ADE.
Order processing with third parties
Number of companies using ICT systems allowing them to process placed
purchase orders or received sales orders automatically in the ICT systems
of suppliers or of the customers/buyers.
Sending purchase orders
Number of companies using Automated Data Exchange to send purchase orders
to suppliers.
Receiving electronic invoices
Number of companies using Automated Data Exchange to receive electronic
invoices.
Receiving sales orders
Number of companies using Automated Data Exchange to receive sales orders
from customers.
Sending electronic invoices
Number of companies using Automated Data Exchange to send electronic
invoices.
Product information
Number of companies using Automated Data Exchange to sending or receive
product information (e.g. a catalogue, price list).
Transport documents
Number of companies using Automated Data Exchange to send or receive
transport documents (e.g. a consignment note).
Data to/from government
Number of companies using Automated Data Exchange to send or receive data
to/from the government (e.g. the tax authority).
Supply Chain Management (SCM)
Supply Chain Management is the integration of a company's business and
ICT system with that of its business partners to coordinate the
availability and supply of products/services. This is electronic data
exchange on expected production, stock, demand, supply, product
development etc. and can be done via:
- the internet or another network;
- Automated Data Exchange.
Hand typed emails are excluded.
SCM method used
Via Automated Data Exchange (ADE)
Companies using SCM for electronic data exchange via Automated Data
Exchange (ADE). The format is e.g. XML, EDIFACT, etcetera.