ICT use by companies broken down by sector of industry (SIC 2008), 2008

ICT use by companies broken down by sector of industry (SIC 2008), 2008

Sector of Industry SIC 2008 Companies with external networks Use for sales Via Automated Data Exchange (ADE) Sales via non-internet networks (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 1% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 2% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 5% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 10% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 25% of total turnover (in % of total number of companies) Companies with external networks Use for sales Via Automated Data Exchange (ADE) Turnover value >= 50% of total turnover (in % of total number of companies) Companies with software/ICT applications CRM software Storage of customer data (in % of total number of companies) Companies with software/ICT applications CRM software Analysis of customer data (in % of total number of companies) Automated Data Exchange (ADE) At least one form of ADE (in % of total number of companies) Automated Data Exchange (ADE) Order processing with third parties (in % of total number of companies) Automated Data Exchange (ADE) Sending purchase orders (in % of total number of companies) Automated Data Exchange (ADE) Receiving electronic invoices (in % of total number of companies) Automated Data Exchange (ADE) Receiving sales orders (in % of total number of companies) Automated Data Exchange (ADE) Sending electronic invoices (in % of total number of companies) Automated Data Exchange (ADE) Product information (in % of total number of companies) Automated Data Exchange (ADE) Transport documents (in % of total number of companies) Automated Data Exchange (ADE) Data to/from government (in % of total number of companies) Supply Chain Management (SCM) SCM method used Via Automated Data Exchange (ADE) (in % of total number of companies)
Total 7 7 7 6 5 3 2 24 17 77 47 25 28 29 14 34 16 60 5
10-12 Food products, beverages, tobacco 18 18 18 16 16 13 10 13 14 84 59 19 24 45 33 35 21 59 10
13-15 Textiles, clothing, leather prod. 13 13 13 11 10 8 5 16 16 77 54 29 32 44 24 38 40 63 11
16-18 Man. of wood and paper products 11 11 11 9 6 2 2 27 24 79 49 26 24 36 9 31 22 61 7
19-21 Refineries and chemistry 13 12 10 10 7 5 3 33 27 81 49 29 28 35 21 26 31 66 12
22-23 Man. of plastic and mineral goods 10 9 9 7 7 4 3 36 24 74 44 24 27 34 12 25 19 58 6
24-25 Basic metals and metal products 11 10 10 8 7 4 1 18 14 77 45 27 20 37 8 32 15 64 4
26-27 Electrical equipment 13 13 13 11 8 7 4 37 32 82 50 31 34 38 14 43 30 69 6
28 Manufacture of machinery n.e.c. 6 6 5 5 4 3 2 31 19 81 47 30 24 36 8 40 33 69 3
29-30 Manufacture of transport equipment 6 6 6 6 6 3 2 17 9 84 50 36 28 29 9 35 23 69 7
31-33 Other manufacturing and repair 6 6 6 4 4 3 2 30 20 73 45 31 27 28 10 39 15 62 4
D-E Public utility, sewarage and waste 5 5 5 5 4 2 1 32 20 80 40 17 26 26 9 32 15 69 7
41-42 Construction and civil engineering 1 1 1 1 1 - - 14 7 84 32 17 19 16 2 37 7 64 0
43 Specialised construction activities 1 1 1 1 0 0 - 9 5 77 50 36 26 27 4 44 7 59 1
45 Sale and repair of motor vehicles 13 13 12 11 10 8 6 38 27 84 72 50 51 29 39 51 21 68 19
46 Wholesale trade (no motor vehicles) 14 14 13 12 10 5 3 34 28 83 59 30 32 46 27 40 34 64 10
47 Retail trade (not in motor vehicles) 2 2 2 2 2 2 0 10 7 67 48 37 33 22 9 31 10 43 8
H Transportation and storage 14 14 14 13 12 8 7 13 9 81 56 17 32 47 11 25 35 65 9
55 Accommodation 9 9 9 9 7 6 - 35 29 89 66 38 45 60 27 66 8 66 1
56 Food and beverage service activities 2 2 2 0 0 0 0 4 1 54 30 19 16 10 3 25 2 38 1
58-60 Publishing, movie, radio, tv 14 14 12 10 7 4 2 37 29 83 60 23 33 41 20 42 19 70 9
61 Telecommunications 11 11 11 11 11 1 - 62 48 86 51 35 35 31 37 32 13 71 24
62-63 IT and information services 5 5 5 5 3 2 1 57 42 82 46 23 35 27 18 33 11 69 5
64.19 en 64.92 Banking 10 10 10 8 5 3 1 47 32 80 46 26 34 31 23 34 15 61 5
65.1 en 65.2 Insurance 23 23 23 20 18 12 11 61 48 87 57 26 32 37 18 39 5 68 14
66.12 en 66.19 Financial consultancy 5 5 5 5 4 4 4 40 36 77 38 17 28 21 11 35 11 56 5
68 Renting, buying, selling real estate 3 3 3 2 1 1 1 35 21 74 34 13 22 15 8 33 5 61 2
69-70 Legal and management consultancy 7 7 6 6 4 2 1 34 24 81 44 17 32 23 13 27 11 68 2
71 Architects, technical services, etc. 2 2 2 2 2 2 2 38 21 75 38 17 32 20 7 32 10 62 2
72 Research and development 3 3 3 3 3 2 1 32 18 74 43 21 22 14 11 29 18 61 2
73 Advertising and market research 7 7 6 6 6 4 2 41 20 83 44 28 30 33 17 38 11 67 5
74-75 Design and other consultancy 4 4 4 4 2 2 2 25 19 85 54 27 36 26 16 33 19 66 5
77 Renting and leasing of tangible goods 9 9 7 6 6 5 3 19 15 73 44 21 23 29 10 35 15 53 2
78 Employment activities 2 2 2 2 1 1 0 24 19 72 30 9 21 17 10 21 3 61 2
79 Travel agencies and tour operators 11 11 9 9 9 5 4 41 38 85 66 37 45 52 43 50 15 66 12
80-82 Other business services 6 6 6 6 4 3 2 17 13 74 43 17 23 31 8 31 6 55 2
86 Human health activities 2 2 2 2 2 0 0 15 10 77 51 17 22 11 37 24 5 49 3
87-88 Care and social work 3 3 3 2 2 2 1 13 10 75 32 9 21 10 12 24 3 50 2
Source: CBS.
Explanation of symbols

Table description


This table contains figures on the use of information and communication technology (ICT) by companies. These include:
- use of computers;
- internal and external networks, including the internet;
- software and its application;
- Supply Chain Management;
- Automated Data Exchange;
- communication with government via the internet;
- the extent to which companies use the internet for buying and selling;
- Radio Frequency Identification (RFID).
The figures refer to companies with 10 and more employed persons. Reference date is 31 December.

Data available from: 2008.

Status of the figures:
The figures are final.

Changes as of 8 March 2019:
None, this table is discontinued.

When will new figures be published?
Not applicable anymore

Description topics

Companies with external networks
External networks include internet or other networks than the internet,
such as Electronic Data Interchange (EDI).
EDI is a standard for electronic exchange of structured messages between
business partners.
Use for sales
Sales via external networks, or online sales, are defined here as sales
of products ordered electronically (excluding hand typed email).
They include sales via the company website (public, generally accessible),
or via non-public systems including Automated Data Exchange (ADE).
Via Automated Data Exchange (ADE)
Via other non-public systems, including Automated Data Exchange (ADE).
Sales via non-internet networks
Number of companies that use non-public systems, including Automated Data
Exchange (ADE) to sell goods and services.
Turnover value >= 1% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 1% or more of the total turnover of the
company.
Turnover value >= 2% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 2% or more of the total turnover of the
company.
Turnover value >= 5% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 5% or more of the total turnover of the
company.
Turnover value >= 10% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 10% or more of the total turnover of the
company.
Turnover value >= 25% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 25% or more of the total turnover of the
company.
Turnover value >= 50% of total turnover
Number of companies that sell products via external networks and where
the value of that turnover is 50% or more of the total turnover of the
company.
Companies with software/ICT applications
ICT applications: special software with a limited application (e.g. an
accounting package).
CRM software
Customer Relationship Management (CRM) software.
CRM software collects, analyses and disseminates company-wide customer
data to increase the sales potential of the organisation, also cross
selling.
Storage of customer data
Number of companies using CRM software to store/distribute customer data
within the company.
Analysis of customer data
Number of companies using CRM software to analyse customer data in order
to optimise the marketing strategies of the company, such as pricing,
selection of distribution channels, promotion etc.
Automated Data Exchange (ADE)
Automated Data Exchange is the electronic data exchange between companies
through internet or another network, in an agreed format (e.g. XML,
EDIFACT). Hand typed emails are excluded.
At least one form of ADE
Total number of companies using one or more Automated Data Exchange (ADE)
applications. A company can apply multiple forms of ADE.
Order processing with third parties
Number of companies using ICT systems allowing them to process placed
purchase orders or received sales orders automatically in the ICT systems
of suppliers or of the customers/buyers.
Sending purchase orders
Number of companies using Automated Data Exchange to send purchase orders
to suppliers.
Receiving electronic invoices
Number of companies using Automated Data Exchange to receive electronic
invoices.
Receiving sales orders
Number of companies using Automated Data Exchange to receive sales orders
from customers.
Sending electronic invoices
Number of companies using Automated Data Exchange to send electronic
invoices.
Product information
Number of companies using Automated Data Exchange to sending or receive
product information (e.g. a catalogue, price list).
Transport documents
Number of companies using Automated Data Exchange to send or receive
transport documents (e.g. a consignment note).
Data to/from government
Number of companies using Automated Data Exchange to send or receive data
to/from the government (e.g. the tax authority).
Supply Chain Management (SCM)
Supply Chain Management is the integration of a company's business and
ICT system with that of its business partners to coordinate the
availability and supply of products/services. This is electronic data
exchange on expected production, stock, demand, supply, product
development etc. and can be done via:
- the internet or another network;
- Automated Data Exchange.
Hand typed emails are excluded.
SCM method used
Via Automated Data Exchange (ADE)
Companies using SCM for electronic data exchange via Automated Data
Exchange (ADE). The format is e.g. XML, EDIFACT, etcetera.